Subject: Tech Support Candidate - Chinnasamy M
From: Chinnasamy M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Nov 2020 02:33:22 -0500

| | Tech Support Test

Name | Chinnasamy M
E-mail | [email-masked]
Phone Number | (+91) 9840899949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti airtel | Team leader | Jan15 | 34500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to find only www.ndtv.com site not working or all sites are not working
If all sites are down na we have to check our internet connection and also browser
Only ndtv site issue na maximum ndtv own site issue or some time getting DNS isse

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Click connection
Switch on Bluetooth and click refresh
Available Bluetooth device will shown then select our speaker

What according to you makes you a good candidate for customer service or technical support job? | I make a good relationship with customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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