Subject: Tech Support Candidate - Ashish maitray
From: Ashish maitray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Nov 2020 05:06:50 -0500

| | Tech Support Test

Name | Ashish maitray
E-mail | [email-masked]
Phone Number | (91) 9650738434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genius consultant | Customer support executive | 10 dec | 35k
Previous Employer 1 | Pie connect | Customer service | 31 may-2020 | 31k
Previous Employer 2 | Cms IT services | Customer service | 1 dec 2019 | 25

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To get this issue resolve i'll do below given troubleshooting steps

1-i will. Check URL fist then will try to open other website
2- I'll check internet connectivity. If connectivity is fine Then I will check system proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will open phone setting then click on connectivity.
After that click on blutooth option. On blue tooth to get this turn on once it would appear as blue then I will click on available name which does matched with my  Bluetooth device. Then will click on pair and device would connect.

What according to you makes you a good candidate for customer service or technical support job?

I m. Good in customer support because I have
Self confidence
Politeness
Work management skills
Customer handle management skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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