Subject: Tech Support Candidate - Nishat Ahmad
From: Nishat Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Nov 2020 00:51:21 -0500

| | Tech Support Test

Name | Nishat Ahmad
E-mail | [email-masked]
Phone Number | (110025) 9891613503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WIPRO | TECH ENGINEER | AFTER 2 MONTH | 26000
Previous Employer 1 | HCL SERVICES | ASSOCIATE ENGG | 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)We will check wether system is connected with internet and getting IP.
2)Reset internet browser
2)Restart the system and check
2)we will check by taking ping and trace and telnet status.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Power on the device and mobile phone.
2)Device should be Bluetooth option.
3)Turn on the device and mobile  Bluetooth.
4)Then connect the device with phone Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | If we satisfy the customer by providing service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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