Subject: Arabic Language Test - SOHAIB AHMED ABDELKARIM ALOOB
From: SOHAIB AHMED ABDELKARIM ALOOB <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 08:08:37 -0500

Foreign Language
Screening Test

Name

SOHAIB
AHMED ABDELKARIM ALOOB    /  (+91) 7993348287
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Our
honorable client,

We apologize for your unusual experience.

And about the inappropriate behavior of our employees at Babyshop.

We also apologize for the five days delay in your order from the deadline for
delivery, due to the inability to reach your address specified in the order.

But it is not justified to deal with you in this rude way.

We promise you that the complaint submitted by your esteemed person will be
dealt with properly.

We reiterate our regret and apology from you.  We hope that it will deal with
us again in better conditions.

With all respect to your sovereignty.

[ Babyshop Team]..

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Our esteemed client.

We at Babyshop are working on your service ..

We apologize for the errors that occurred in your specific order, such as
exchange and improper treatment ..

So we would like to inform you that your request will be processed as soon as
possible.

And we renew our apology and regret for the bad dealings with you in an
unacceptable way,

and the responsible for that mistake will be held accountable immediately and
avoid such mistakes again.

We thank you for communicating with us and that is from what improves and
develops our services ..

We hope that our services will satisfy you .. We hope for the time.

The next process is to complete the entire process ...

with full appreciation and respect for our honorable client ...

(Babyshop)