Subject: Tech Support Candidate - Nagabhushan M S
From: Nagabhushan M S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 05:13:58 -0500

| | Tech Support Test

Name | Nagabhushan M S
E-mail | [email-masked]
Phone Number | (91) 8095298298
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Basaveshwarnagar Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Quality Analyst | 1Jan 2021 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check the internet is connected to the computer. Then we have to check correct URL is typed or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth device. Turn on the mobile. Go to settings and turn in the bluetooth and search for the bluetooth device name in the mobile and pair the device. Now the bluetooth device is connected.
What according to you makes you a good candidate for customer service or technical support job? | We have to put ourself in the customer shoes then we can understand what issue thet are facing so that it will be easy to sort out the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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