Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 04:39:23 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 7988790429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bulandshahr (UP)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl | Application support | 21 April 2018 | 15000
Previous Employer 1 | Conduent | Application support | NA | 25000
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As per this situation, We will set the proxy server settings on our browser. Once it is done, We will restart the system and will try to open the same website. Most probably issue will get resolved if in case still we are unable to fix the issue then we will create a ticket number and we will escalate it to our senior to request to fix the issue. Once it is fixed then ticket will get closed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker device.
2. Turn on the Bluetooth device of the Mobile phone .
3. Search the Bluetooth device which you want to connect and pair the device.
4 both devices are ready to connect.

What according to you makes you a good candidate for customer service or technical support job?

I think as I am good for technical support. I am working for healthcare domain and we are supporting customers regarding health care services. We have the internally ticketing tools where we receive the request regarding healthcare issues where operation team unable to enroll participant in healthcare plans then they communicate to us wrtting their issues. We look for the issue and fix it on priority and assign the task to concern person when it gets resolved. Concern person will close the ticket.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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