Subject: Tech Support Candidate - abhinav kunal
From: abhinav kunal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 13:53:21 -0500

Tech Support
Test

Name

abhinav
kunal

E-mail

[email-masked]

Phone Number

(+91) 7903520718

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers &
Audio
aws,sql.etc.

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

orell technosystems

senior technical
support

nov 2020

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check internet connectivity by opening any
other site.

2. If other site is working, then will check our website is either down or
not.

3. If not down then will clear the cache and all then it will work.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on mobile phoneBluetooth by going to settings.

2. Switch on speaker.

3. Search for Bluetooth device on mobile phone.

4. Click on the desired Bluetooth device displaying.

5. Pair and it will be connected.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Never left any issues pending for next day.

2. Always response to client before there second call.

3. Provide a excellent service that client does not back out.

4. Always keep myself updated with new queries.

On a scale of 1 - 5
please rate your fluency in spoken English

5