Subject: Tech Support Candidate - Arun kumar Cheyarla
From: Arun kumar Cheyarla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 12:24:53 -0500

Tech Support
Test

Name

Arun kumar
Cheyarla

E-mail

[email-masked]

Phone Number

(500087) 7396872142

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Yapral

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix daksh services pvt Ltd

Executive

15000

Previous Employer 1

Optum global solutions

Executive

14000

Previous Employer 2

Surtherland global service

Executive

12000

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First thing need to check with the internet
signals connected to the router after that check the wires connected to it still
not working then we have to go to the setting and allows the cookies to accept
some websites which is blocked basically some times it won't accept to enter
into websites due to fraudulent or scams. Once it is done you can restart the
system then it works correctly.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First thing
need to switch on the speaker.

Second switch on the internet in mobile with wifi to connect the speaker.

Third we can see the speaker name showing in mobile while connecting to the
speaker once it is connected it will be showing as connected.

What
according to you makes you a good candidate for customer service or technical
support job?

Convincing the customer with our
words.

On a scale of 1 - 5 please rate your fluency in spoken
English

4