Subject: Dutch Language Test - Adarsha chatterjee
From: Adarsha chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 10:49:47 -0500

Foreign Language
Screening Test

Name

Adarsha
chatterjee    /  (91) 8769490336    / [email-masked]

Whats your first language

Dutch

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

First and foremost i appologised for the inconvinenced caused
,sir you are one of our valuable customer,

i have taken a complain from my side and out team is in contact with the
delivery boy.

sir i request you to wait for a bit ,you will be contacted by our team.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

First and
foremost i appologised for the inconvinenced caused ,sir you are one of our most
valuable customer,

i have taken a complain from my side and out team is seeing the mater

sir .and also i will be placing a exchange from my side.

Thank you sir ,keep shoping