Subject: Tech Support Candidate - Priyanshu Jain
From: Priyanshu Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 10:23:19 -0500

| | Tech Support Test

Name | Priyanshu Jain
E-mail | [email-masked]
Phone Number | (+91) 8104994020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eprocurement Technologies Private Limited | Implementation and Support Executive | Currently Working | 20000
Previous Employer 1 | VRJ Logistics Private Limited | Sales and Customer Support Executive | 30/11/2019 | 17000
Previous Employer 2 | eCentric Solutions Limited | Assistant Programmer and Application Support Engineer | 24/02/2018 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check my internet connection that it is properly connected or not and after that check the site is trusted or not in browser setting if it is not then I will add first and still facing same issue then clear the caches and cookies from the system then I will try to open the site..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the bluetooth of my phone then take the bluetooth speaker and press the on button then press the search button on my cellphone then it appears the name of the bluetooth then I connect to the speaker after that it will ask for the pair to the device and show the yes or no button in the cellphone so I give permission for that then it will connect to the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | First always listen the query or complaint of the customer regarding the issue and understand that very clear then after give appropriate solution to them , if you don't understand then don't deny directly just tell them will let you know or just give me a sometime then discuss with your colleague or your senior's one then let the customer know the solution of the complaint, never give silly solution or excuses to the customer and talk in a very polite and decent way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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