Subject: Tech Support Candidate - Shubham Varma
From: Shubham Varma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 09:33:18 -0500

| | Tech Support Test

Name | Shubham Varma
E-mail | [email-masked]
Phone Number | (91) 7905608832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhadohi Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sevavidhi Microcredit Foundation | Technical Associate | 31/08/2018 | 16500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First check network connection and making sure that device is not in airplane mode and connected to right network.
2-Try to solve error message like 403,404,500
3-open another tab and try to open new website if all ok then
4-try a different browser
5-disabling software that might be interfering
6-restart system
7-try a different device
8-If other website and browser working correctly on that network and device then might be problem with website server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open bluetooth in in both mobile phone and speaker
2-check the name of speaker in search list of mobile bluetooth section
3-select correct device
4-paring them
5-after connecting ready to use

What according to you makes you a good candidate for customer service or technical support job?

1-Customer friendly and politeness
2-having command over specific product
3-having problem troubleshooting and solving skill
4-make sure solve problem within stipulated time

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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