Subject: Tech Support Candidate - Durgesh Dubey
From: Durgesh Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 07:13:22 -0500

Tech Support
Test

Name

Durgesh
Dubey

E-mail

[email-masked]

Phone Number

(91) 7206039587

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurugram

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bharti Airtel

Network support engineer

Till now

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will check that there should be proper internet connectivity, after that I will
check Network in the device and reset the network.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1-Open the
Bluetooth of mobile phone as well as Bluetooth speaker

2- Search for nearby devices in mobile phone

3- Pair Mobile Bluetooth with speaker

4- As Bluetooth connected you can use it.

What according to
you makes you a good candidate for customer service or technical support
job?

I am self motivated employee. I can handle escalations from
the customer,. Currently I am working as a Network support engineer at Bharti
Airtel

On a scale of 1 - 5 please rate your fluency in spoken
English

4