Subject: Tech Support Candidate - Nitin Pandey
From: Nitin Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 06:29:32 -0500

| | Tech Support Test

Name | Nitin Pandey
E-mail | [email-masked]
Phone Number | (91) 8630500541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | ICCS | CCE | 18 feb 2020 | 17685
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check the network connection if that is working then we clear cache and cookies and try again if still error is their we will clear the history and try again if still error occurs then we restart browser again and try to open the website and if error occurs again then we will switch to another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will open bluetooth in my mobile phone then switch the speaker on bluetooth mode then search the speaker's bluetooth name in my mobile phone's bluetooth search then click on the speaker's name and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I showed great customer service by having a great amount of product knowledge. I am very polite to customers and show empathy to them listens to their problem carefully. I am very much passionate about new technologies and gadgets I love to learn about them and their workings.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |