Subject: Arabic Language Test - Zeeshan Quaiyum
From: Zeeshan Quaiyum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 05:30:11 -0500

| | Foreign Language Screening Test

Name | Zeeshan Quaiyum    /  (091) 9851735574    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr. X,
First of all, sorry for the inconvenience which you faced from our end. As a Representative of babyshop I checked all the details about id 9643039489 order, and we are gonna put your order on high priority and It will be deliver in next 24 hours for sure, apart from that we are going to raise an escalation for that courier agent,, and of course you will get an apology mail also in next couple of hours,

You are a valuable customer to our company and we will never want to lose the good relation between us ,

Thanks & Regards,
Zeeshan Quaiyum

Babyshop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. X,
First of all, sorry for the inconvenience which you faced from our end. I Have checked the order id 9643039489 and the previous feedback from you for our representative , we are going to send you the blue trouser only within 2 business days, and really sorry for the behavior of our previous representative. we will take an strict action for this behavior.

You are a valuable customer to our company and we will never want to lose the good relation between us ,

Thanks & Regards,
Zeeshan Quaiyum

Babyshop Team.

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