Subject: Tech Support Candidate - Preksha Sharma
From: Preksha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 04:23:15 -0500

| | Tech Support Test

Name | Preksha Sharma
E-mail | [email-masked]
Phone Number | (91) 8384012621
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | E 2 Vasant Kunj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WNS Global Services | Associate | 1Oct'20 | 25800
Previous Employer 1 | Spicejet Ltd | Reservation Executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if I'm using the supported search engine.
I will use https://www.ndtv.com as it seems a secure website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker first.
Will turn on Bluetooth in my mobile phone & will pair with that Bluetooth speaker (with whatever name it is)

What according to you makes you a good candidate for customer service or technical support job?

Being a good listener acknowledging the issues faced by Cx.
Showing empathy & building a rapport with Cx to make them confident that their concern is really important for us.
Value Cx's time by providing them resolution on immediate basis.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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