Subject: Tech Support Candidate - Rajeshdeep Singh
From: Rajeshdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 04:15:48 -0500

| | Tech Support Test

Name | Rajeshdeep Singh
E-mail | [email-masked]
Phone Number | (+91) 8130960946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cellhut | Senior Executive | Nov 2020 | 25,000
Previous Employer 1 | Aegis | Senior Executive | Aug 2017 | 25,000
Previous Employer 2 | WNS | Customer Care Executive | Oct 2016 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check what is the error.
2. I will check my internet connection.
3. I will check that I am typing a correct website address that is www.ndtv.com.
4. I will switch off and switch on my router.
5. I will switch off and switch on internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth device of the speaker and my mobile.
2. Search for my bluetooth speaker name for connection.
3. Select the bluetooth speaker name for establishing a connection.

What according to you makes you a good candidate for customer service or technical support job? | I have a past experience in customer support for International and domestic clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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