Subject: Tech Support Candidate - Rajaram Choudhary
From: Rajaram Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 03:00:22 -0500

| | Tech Support Test

Name | Rajaram Choudhary
E-mail | [email-masked]
Phone Number | (91) 8882946710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita Bihar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis customer support pvt ltd | Executive | | 21000
Previous Employer 1 | Tata teleserbices ltd | Noc executive | 28/feb/2018 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Being a tech executive,

My first step would be to check whether the LAN connection is ok or not because lack of internet connectivity issues are prior in this situation.
If connectivity issue is not there.
Than we should go for chache clearance and if not solved.

Then we should go for escalation.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Pair the Blootooth with the mobile device and press to connect
What according to you makes you a good candidate for customer service or technical support job? | My 24 hrs availability and willing to work in support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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