Subject: Tech Support Candidate - Yogesh Kumar
From: Yogesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 03:00:02 -0500

| | Tech Support Test

Name | Yogesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9971207675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | J J colony wazir pur Delhi 110052
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh | Senior Representative | Working | 20K
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I need to check what error message says.
According to error message I will follow troubleshooting steps.
If it says network error then I need to check internet.

2. If its not internet issue then I will close the browser and open it again and try to access it.

3. If it does not fix the issue, I will try different browser.

4. If it fixes the issue, that means it was the issue with browser.

5. Then I will check software update for the browser.

6. I must to try to fix the issue by doing clear cache.

7. If there will be software update, I will update it and restart the system and will try to access www.ndtv.com.

This will help to fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I will click on settings icon.

2. I will click on Bluetooth.

3. I will search the device to be paired.

4. The name of device will appear which needs to be connected  and I will click on it.
5. My phone will connect.

What according to you makes you a good candidate for customer service or technical support job?

1.Greeting customer and Ampathise.

2. Understanding the issue, Do not speculate.

3. Needs to prob so that we can find the fault.

4. Do not let customer feel that he/she is being over looked.

5. If it takes longer to fix the issue, inform the customer to stay connected.

6. When you get back, thanks him/her.

7. Inform what is the issue and help or instruct them to fix it.

8. Once the issue is fixed end the conversation saying thanks for contacting us and have a good day ahead.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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