Subject: Tech Support Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 01:52:56 -0500

| | Tech Support Test

Name | Dinesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8810377739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sp metal and surgical works | Marketing Executive | March 2020 | 20000
Previous Employer 1 | Ienergizer pvt ltd | Sr CCE | June 2016 | 22800
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Well in this case, I will take the following steps:-

1. Try to load site on different devices or network if possible to make sure if website is down only for me or others as well.
2. Try to switch browsers.
3. Restarting the device, often it will fix the problem.
4. Resetting modem and router etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps:-

1. Need to click and hold Bluetooth icon on my phone as well as speaker to turn it on.

2. Tap pair new device under available devices.
3. Need to tap the name of the bluetooth device
I want to pair with.
4. There will be a sound once it is done and further we can play a track to make sure it is working.

What according to you makes you a good candidate for customer service or technical support job?

Following steps makes me a good candidate:-

1. Soft skills
2. Good listener
3. Ability to convince and engage people.
4. knowing where to use empathy and sympathy.
5. Ability to adept as per the situation.
6. Building rapport through personal connect.
7. Maintain professionalism while assisting.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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