Subject: Fwd: Tech Support Candidate - Saurabh Pandey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 18 Nov 2020 23:48:47 -0700 (MST)

Hi Ma'am, 

His spoken English was good, No accent issues. 
Having L1 Support experience. 
Current salary is 21000/- 
Expecting hike 
Have to serve 15 days notice, that also he can buyout 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Nov, 2020, at 23:03, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Saurabh Pandey 
E-mail 	[email-masked] 
Phone Number 	(91) 7668834666 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	New Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
iOS 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Content Moderator 	NA 	21.5 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check whether other sites are opening or not. 
If yes, check whether its opening on any other device or not. If no, proceed further. 
Check internet connection. 
If its down, try fixing it, if not, try rebooting it. 
If internet connection is fine, try clearing browser's stored data i.e. cache cookies and all and check. 
If still the problem persists, try disabling any antivirus firewall software. 
If still it persists, try restarting the pc and check. If still it doesn't open, try waiting for sometime and try again later maybe tge website is down for maintenance or is blocked by service provider 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn the speaker on. 
Turn on Bluetooth on phone. 
It'll scan and list all devices. 
Click on Bluetooth speaker and pair. 
What according to you makes you a good candidate for customer service or technical support job? 	Ease of understanding the issue and persistent approach towards resolving the issue no matter what it takes 
On a scale of 1 - 5 please rate your fluency in spoken English 	3