Subject: Tech Support Candidate - Tanya Shukla
From: Tanya Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 01:18:30 -0500

| | Tech Support Test

Name | Tanya Shukla
E-mail | [email-masked]
Phone Number | (91) 9548310208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec 63
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | District Hospital | Data Entry Operator | 29 Dec 2019 | 22,300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address (URL) in address bar to make sure you are going to the right webpage.
2. Check your Internet connection.
3. Delete your cookies.
4. Change your proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth in both devices i.e. Speaker and your phone.
2. Now scan the bluetooth devices from your phone.
3.After recognizing your device name click on it to pair.
4. Now pair the device and confirm it.

What according to you makes you a good candidate for customer service or technical support job? | Candidate should have good communication skills firstly and should be able to understand what the customer is trying to convey and thereby should have knowledge to resolve their issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |