Subject: Arabic Language Test - Alser Elsiddig
From: Alser Elsiddig <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 22:55:08 -0500

| | Foreign Language Screening Test

Name | Alser Elsiddig    /  (0091) 9731087927    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer,

Sorry for inconvenience, we will take action on the courier team and we will deliver your order as soon as possible within 24 hours

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear customer,
Sorry for inconvenience and we will take action on the supported team.
Our team well attain you shortly for exchanging your previous order.
Thank you

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