Subject: Italian Language Test - Ninad Dange
From: Ninad Dange <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 21:39:42 -0500

| | Foreign Language Screening Test

Name | Ninad Dange    /  (+91) 7208701396    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I received your mail regarding the query. Firstly, I would like to apologize for the the the inconvenience caused due to our representative. We would surely examine your case and take strict actions against the concerned person and will try to deliver your order as early as possible.
Thanks and Regards,
Team Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
I received your mail regarding the query. Firstly I would like to apologize for the the the inconvenience caused due to our representative. We would surely examine your case and take strict actions against the concerned person and will try to deliver your order with the same colour you ordered as early as possible.
Thanks and Regards,
Team Babyshop.

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