Subject: Arabic Language Test - Abdelrhman Hamid
From: Abdelrhman Hamid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 12:11:07 -0500

Foreign Language
Screening Test

Name

Abdelrhman
Hamid     /  (+91) 8179819328    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Subject:- Greetings from Babyshop.

Good evening Sir/ma'am

My name is ***and I'am the customer service representative/executive.

Thank you for your feedback and we humbly apologize for the inconveniences
caused.

Unfortunately the order has been cancelled and we are looking forward to refund
the amount within 2-3 working days.

We would be grateful if you could visit our website and accept
free voucher for your next order.

Therefore,we are also looking forward for better courier services and have also
reported the mishap which happened with you.

Thank you for your understanding and apology for the same as we "Babyshop" are
more concerned for our customers.

Please feel free to reach out for your refund status.

Regards,

*****

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject-
Greetings from babyshop.com

Good evening Sir,

My name is xyz, and I'am the customer service representative.

Thank you for your feedback  and we are looking forward to track your order but
due to the some technical reason it was cancelled and we will be refunding the
amount within 2-3 working days.

Thank you for your understanding and apology for the same. We would look after
it from here onwards and report against the concerned department as well.

Please feel free to reach out at this no. ********/****** for your refund
status.

Regards,

Babyshop.com