Subject: Tech Support Candidate - Saurabh Haritash
From: Saurabh Haritash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 11:19:17 -0500

| | Tech Support Test

Name | Saurabh Haritash
E-mail | [email-masked]
Phone Number | (110077) 7503603906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis Customer Support Services Pvt Ltd | Technical Support Executive-L1 | 22/09/2020 | 15k
Previous Employer 1 | Science Olympiad foundation | Network engineer | 15/07/2019 | 10K
Previous Employer 2 | Bajaj Allianz Life Insurance company | Customer support executive | 10/12/2018 | 15K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Follow these steps:-
1. Check the Internet Connection.
2. Check the wifi/Router/Wlan is proper connect with System.
3. Try to reset the network setting/wifi.
4. Check with another system.
5.Problem (system issue, system under warranty) remain the same , raise a ticket & provide the engineer at customer's place.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Follow these steps:-
1. Turn on bluetooth device & make it discoverable .
2. Select start - Device and printers.
3. Select Add a device - select the device - Next.
4. Pair bluetooth device with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Examine Technical Knowledge & Skills.
2. Must be Polite , Kind  and Naturally Postive Person.
3. Must be a Team Player.
4. Conclusion.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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