Subject: Tech Support Candidate - Alok Tripathi
From: Alok Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 10:29:16 -0500

| | Tech Support Test

Name | Alok Tripathi
E-mail | [email-masked]
Phone Number | (011) 9711277331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Working on AWS n routers and switches

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | Service Reliability Engineer | Working | 28615
Previous Employer 1 | M-Tec | English Spoken Trainer | | 10000
Previous Employer 2 | HCL Technologies | Noida | | 24000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I try to open the website on my browser, and it shows an error then I will follow the below steps as mentioned:
1) I will check the Internet connectivity if it's connected properly, and its cabling as well.
2) If all is ok then I will open the website on different browser. If I am able to open it on different browser that means the browser is not working.
In case, it does open on different browser as well then that means my broadband is not having that much connectivity, and it is slow that's why my browser is not able to connect properly. So, I will check if my internet is slow. If bandwidth is less and number of devices are more then it will either consume much time to connect, or will it show some errors on the screen while connecting.
Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Let's see how to connect a bluetooth to my mobile.
Turn the bluetooth on
And then turn on the bluetooth of the mobile
It will appear the name of the bluetooth on the nobile screen by its name.
Once I will select the name of the bluetooth then it will be connected.
Thank you

What according to you makes you a good candidate for customer service or technical support job?

For past around 10 years, I have been in this field. I have helped so many customers so far. As far as I think if you, genuinely, have patience, passion and potential when you lend your hands for someone then customer would always be happy.
In a simpler way, be happy, positive and helpful for yourself in any ways then it will help me to help the others.
Thank you

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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