Subject: Tech Support Candidate - Dhanasekar A R
From: Dhanasekar A R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 09:12:02 -0500

| | Tech Support Test

Name | Dhanasekar A R
E-mail | [email-masked]
Phone Number | (91) 9042868009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | cHENNAI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware Technology | Associate systems Engineer | | 18000
Previous Employer 1 | TabTree | Project Engineer | MARCH 2019 | 16400
Previous Employer 2 | Alchemy Solutions | System admin | june 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet got connected
Check other websites are opening
check the same site in other systems
will try in incognito tab
check with other browser
check with network team whether they have access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on the both device
In system search for the respective bluetooth device name
click the device and pair

What according to you makes you a good candidate for customer service or technical support job?

Need Brief knowledge about the technical
Know to handle the user
Continue follow up for the issue until issue get resolved

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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