Subject: Tech Support Candidate - ajay kumar
From: ajay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 08:49:59 -0500

| | Tech Support Test

Name | ajay kumar
E-mail | [email-masked]
Phone Number | (91) 8970771007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus International | Technical support representative-3 | 10 june 2020 | 40000
Previous Employer 1 | TCS | Level2 tech Support | 25 April 2019 | 38000
Previous Employer 2 | Minacs ltd | Level 1 tech support | 15 may 2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all, I will try to open www.google.com to check whether other websites are working.
2 we will check internet connectivity, if it is fine then we will try to open the same and other websites on a different browser.
3 if other websites are working fine , then need to check whether 'www.ndtv.com' was added in blocked websites .
4. If there is possibility to search error code on my colleagues computer  , I will go for it as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all both devices should be with in a range where they can  detect each other.
2. Mobile phone bluetooth visibility should be on.
3. If bluetooth speaker is already connected wilth other device then also we are not able to connect other mobile.
4 search bluetooth speaker in listed bluetooth devices on mobile and connect.
5 sometime bluetooth speaker have multiple modes, so there is a need whether bluetooth speaker is on bluetooth mode.

What according to you makes you a good candidate for customer service or technical support job? | Because I have 6 years  of experience in supporting global customers  for technical support so I can handle all types  of situations on a call for example irated customers. Also my educational background in MCA so I am technically sound and sometime I can go out if the box to make customer happy and to make our company good repo.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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