Subject: Tech Support Candidate - Mahesh Ganesan
From: Mahesh Ganesan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 08:48:58 -0500

| | Tech Support Test

Name | Mahesh Ganesan
E-mail | [email-masked]
Phone Number | (91) 9500501893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware technologies | Senior Executive-Operations | May31,2020 | 29000
Previous Employer 1 | Nokia solutions Networks | Network operations associate | Nov,2019 | 22000
Previous Employer 2 | Pha india | Quality assurance engineer | March 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I'll check ISP connection and will check all the wired connections and the distance from router. If everything alright,I'll do router reset.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step turn on speaker, refer module name of speaker and turn on blutooth in my mobile and search name of speaker and finally pair them
What according to you makes you a good candidate for customer service or technical support job? | I wonder so many time while seeing my ability to attract people by my way of speech, and describing ability
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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