Subject: Tech Support Candidate - Mr Bharathan
From: Mr Bharathan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 07:33:11 -0500

| | Tech Support Test

Name | Mr Bharathan
E-mail | [email-masked]
Phone Number | (91) 8675818334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tirupattur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware | Technical Analyst | NA | 31000
Previous Employer 1 | Tech Mahindra | Associate Technical Support | 26/12/2019 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Error Screen shot or code?
2. When was the last time it worked?
3.Is it blocked by Firewall?
4.Are you connected with VPN?
5. Is it work computer or Personal one?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON Bluetooth in mobile phone
2.Turn on the Bluetooth Speaker
3. Pair device from Bluetooth settings in mobile
4.Check for passcode in the manual if any
5.Reset Speaker if still unable to connect

What according to you makes you a good candidate for customer service or technical support job?

1. Technical Skills
2. Customer Understanding
3.Good Communication
4.Service Minded
5. Willingness yo support 24*7

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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