Subject: Tech Support Candidate - Deepak Yadav
From: Deepak Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 07:28:28 -0500

| | Tech Support Test

Name | Deepak Yadav
E-mail | [email-masked]
Phone Number | (011) 7982802236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Customer support | 02/feb/2019 | 18000
Previous Employer 2 | Tech mahindra | Customer support | 6/July/2020 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer operator my answer would be.
Sorry for inconvenience caused to you. Don't worry sir/mam I am here to help you out.
First of fall i will ask the customer what kind of error they are getting while open the website. If customer have no idea.
Sir ma'am please clear all browser history and cookies also. I close all windows in your browser. Then your problem will resolve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of fall i will switch on the bluetooth speaker.
Then  i need to on bluetooth in my phone.
After that i need to pair my phone with Bluetooth speaker when it get paired then i can use it.

What according to you makes you a good candidate for customer service or technical support job?

Because i have experience in customer support so i know how to handle customers and how to give them resolution.
And i am a great listener.
Ability to communicate clearly
Knowledge of the product
Time management skill

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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