Subject: Tech Support Candidate - Rajesh Kumar
From: Rajesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 06:40:55 -0500

| | Tech Support Test

Name | Rajesh Kumar
E-mail | [email-masked]
Phone Number | (91) 6309794276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DigiPropel India PVT LTD | Software Engineer 2 | Till now | 46200
Previous Employer 1 | GLS Systems | Sr Software Engineer | July 31st | 38800
Previous Employer 2 | NIIT | Software Engineer | July 1st | 32000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i'll verify the internet connectivity.
2. Open your browser, in the address bar at the top, type in www.google.com , then push Enter to verify other browser web pages are working fine or not
3. Try to clear the cache
4. Better to restart the system and try once again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Settings
2. Bluetooth settings
3. Turn on Bluetooth
4. Search for the device with its name and select
5. After selecting the device name it will connect automatically

What according to you makes you a good candidate for customer service or technical support job?

1. Needs to address the issue immediately
2. Problem solving skills
3. Convincing skills
4. Ready to support 24/7
5. Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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