Subject: Tech Support Candidate - Vishal Jha
From: Vishal Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 06:38:09 -0500

| | Tech Support Test

Name | Vishal Jha
E-mail | [email-masked]
Phone Number | (+91) 9913992577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vadodara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentris | Technical support | 1 year | 19000
Previous Employer 1 | Simbian | Technical support | 2 year | 15000
Previous Employer 2 | Kochar | Technical | 2 year | 10500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First you should check internet is working, if working then what kind of error your getting.... If error is like blocking page you should check web filter option
If filter were used then remove it

Else clear cookies and cache  and try
Still not resolved then must check is website is working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth in mobile and click on add  new device and find the device you want to connect  and click on it your Bluetooth device is connected
What according to you makes you a good candidate for customer service or technical support job? | They must must good knowledge of system
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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