Subject: Tech Support Candidate - T Rupesh
From: T Rupesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 06:35:06 -0500

Tech Support
Test

Name

T Rupesh

E-mail

[email-masked]

Phone Number

(+91) 9493668247

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Advisers II transaction officer

Still working

34k

Previous Employer 1

Mphasis Pvt ltd

Sr transaction
processing officer

19/01/202

20k

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Many
basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.After
rebooting, check if you are still having the same problem again. Many times,
this is all that's needed to fix issues you may have!

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

5.Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer service representatives are the first point of
contact for your customers, acting as the face of your company and driving
loyalty, retention and acquisition. Ask this critical question to gauge a
candidate’s commitment to the role and and gain insights about their customer
service philosophy. What to look for in an answer:

1.Approachable personality

2.Understanding of the role

3.Passion for customer service

On a scale of 1 - 5 please rate your
fluency in spoken English

3