Subject: Tech Support Candidate - Deepak mani Tripathi
From: Deepak mani Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 05:40:05 -0500

| | Tech Support Test

Name | Deepak mani Tripathi
E-mail | [email-masked]
Phone Number | (91) 9555394620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh India Pvt Ltd. | Sr. Advisor | N/A | N/A
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are few basic troubleshooting step which I will follow in above scenario:
1. Identify the error
2. Will check with other website if other are working fine then I will follow below step-
will clear browsing history and then I will get it check
3. If issue is still not resolved then will do cross check with other site if same issue is persisting with all then I will check internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth of both device
2. search Bluetooth name in mobile
3. will pair with same Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I am helpful nature however there are few best things in me which make me a good candidate for customer support:
1. Have excellent skill to handle customer complaints
2. Have a good amount of experience in customer service.
3. Have experience more than 2 years in technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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