Subject: Tech Support Candidate - Vedant Shrivastava
From: Vedant Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 05:39:20 -0500

| | Tech Support Test

Name | Vedant Shrivastava
E-mail | [email-masked]
Phone Number | (91) 7217834918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Associate | 20 dev | 20 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are following steps.
1. Firstly check the URL.
2. If there any problems then you can clear all browsing data.
3. Change your be proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn the bluetooth options
2. A list of available devices will appear.
3.now you have to pair your device with your speaker.
4 . Then you are connected with speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Always talk to polite tone
2. Listen to customer problems what they are facing the issue
3. Give your proper resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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