Subject: Tech Support Candidate - Boddi Prasanth Kumar
From: Boddi Prasanth Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 05:31:11 -0500

| | Tech Support Test

Name | Boddi Prasanth Kumar
E-mail | [email-masked]
Phone Number | (+91) 8499030738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Associate | Working | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check network connection ok or not.
Still getting error will restart the system to get update version. Still getting error will contact IT department to solve this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First will on the buletooth option in mobile to connect wireless blutooth device. The it wil shows the device name to connect and then will pair to that device to connect.
What according to you makes you a good candidate for customer service or technical support job? | Givening right solution and right action to customers it will make me good and satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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