Subject: FW: Language Test - Abhishek Dalal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 18 Nov 2020 10:00:48 +0000

Is this not the guy who is working with us already? He is sitting in office and taking tests??

From: Abhishek Dalal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 November 2020 at 2:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Abhishek Dalal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Abhishek Dalal    /  (+91) 9716161111    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  After I ask their name, my first question will likely be, "What brings you in today?" It's important to qualify their answer by asking the right follow-up questions. Ask, "Do you know which car you're interested in?" "What are your must-haves in a car?" and, "Will you be the primary driver of this car?"

These questions provide context about what your buyer is looking for, their budget, and who I am selling to. Their answers also allow me to cross-sell or upsell. If the customer lists safety as a must-have, consider upselling them on a four-wheel drive package or pedestrian alert add-on.
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  I am Abhishek Dalal. I am from Delhi. I have 6 years of customer service experience. I have worked for companies like Aircel, Air India & Mobikwik. I am Delhi University Graduate. My hobbies are Driving, Tech & Current affairs.
What according to you is the difference between good and great customer service?        Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service. Good service is something Which displays An Normal Act Of Worl.

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.
In 5 sentences please explain what makes you the right candidate for customer service job.      What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers Consumer shopping habits have changed drastically over the last few years thanks to the explosion of eCommerce.

Where shopping in a store was once the predominant way to shop, online shopping is quickly becoming a preferred way to shop for consumers around the globe.

eCommerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.

The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase.