Subject: Tech Support Candidate - Sweta Kumari
From: Sweta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 04:46:29 -0500

| | Tech Support Test

Name | Sweta Kumari
E-mail | [email-masked]
Phone Number | (91) 8210503272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar new Delhi ,110096
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | GET | | 17800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly will check the network connection
will clear the browser
Reset Browser
once try to open with another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on Bluetooth speaker
turn on Bluetooth of mobile
then go to settings in mobile
then click on pair new device
then click on the bluetooth speaker name
it will show pairing then it will ask for password and get connected.

What according to you makes you a good candidate for customer service or technical support job? | If there is any new issue which is not feasible for me i simply search on google and most the time able to fix the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |