Subject: FW: Tech Support Candidate - Sonu Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 18 Nov 2020 09:08:41 +0000

Check for swagtron

From: Sonu Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 18 November 2020 at 11:17 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sonu Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sonu Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9716459377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Laxmi nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Technical advisor       10/06/2020      21600
Previous Employer 1     Teleperformance TSE     May 2019        17500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will clear the cache and cookies of the browser. If the issue didn't get fixed, then we will clear the browsing history. If issue persist then, I will change the browser, as some of the website works only on a particular browser. Sometimes, Antivirus also create problem, I will also try to open the website after disabling the Antivirus. If still issue persist, then I will contact website support team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all, turn on the bluetooth on both devices, then search the speaker bluetooth on the phone. Once you get it, please tap on the name and after getting few access, your bluetooth speaker will get connected to your phone.
What according to you makes you a good candidate for customer service or technical support job? Customer handling skill, command over technical knowledge, hard working, punctual, quick learner and always learn from the mistake.
On a scale of 1 - 5 please rate your fluency in spoken English  4