Subject: Arabic Language Test - MOHAMED ELFADIL
From: MOHAMED ELFADIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 03:36:16 -0500

| | Foreign Language Screening Test

Name | MOHAMED ELFADIL    /  (+91) 8185085979    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

baby shop We are very sorry that you still have not received the order with id 9643039489  that you purchased from us on our website five days ago

The demand for this popular item has exceeded our expectations, and our stock is depleted. However, we will receive a new shipment next Friday, which we will expedite to our customers.

We understand that as a loyal customer when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down and for that, we are very sorry.
I realize that our agent was unhelpful in solving your issue we are very sorry

Please advise us on whether you would like to cancel your order or have us ship the order once it becomes available

Sincerely,
Mohamed Ahmed ELBADRI
Customer Service Manager
8185085979
[email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

baby shop, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We are very sorry that you still have not received the exact order  that you purchased from us on our website 5 days ago last month  so we apologize for delivery of an incorrect shipment
At [baby shop], we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.

I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Sincerely,

Customer Service Manager
8185085979
[email-masked]

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