Subject: Arabic Language Test - Akshay Garg
From: Akshay Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 01:45:02 -0500

| | Foreign Language Screening Test

Name | Akshay Garg    /  (91) 9548397203    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir,

Thanks for reaching out. I’m so sorry, I definitely understand your concern and I’m escalating your issue so that someone can take a closer look at what’s going on right away.

Please standby and one of my teammates will get back to you with more details ASAP.

Thanks for contacting Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir  ,

I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.

Your problem will be resolved within 3 days . I apologize again for any trouble we may have caused you.

Let me know if you have any more questions, comments, or concerns.

Thank you sir

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