Subject: Tech Support Candidate - Abhishek Garg
From: Abhishek Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Nov 2020 01:13:11 -0500

| | Tech Support Test

Name | Abhishek Garg
E-mail | [email-masked]
Phone Number | (91) 7015221149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Active directory and server 2012

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Babel media India private limited | IT SUPPORT TECHNICIAN | JULY 15 | 17000
Previous Employer 2 | ROOMAN TECHNOLOGIES | system admin | Dec | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i need to know which type of error I'm facing and act accordingly.
If internet is working fine then:
Step1 : i'll check it happens only particular website or all type of websites.

Step2: clear cookies and cache of web browser and again load the site.

Step3: change the browser, probably the website doesn't support the extension of that browser.

Step4: change the proxy server settings.

Step5: use https instead of http and update the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: on the bluetooth of the phone and speaker.

Step2: let find the Bluetooth name of speaker and pair them.

What according to you makes you a good candidate for customer service or technical support job? | I'm passionate about troubleshooting of system & devices and working on them and i try until the query is resolved. I have quick adaptability on technical terms.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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