Subject: Tech Support Candidate - Abdul Moqueet
From: Abdul Moqueet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 14:40:15 -0500

| | Tech Support Test

Name | Abdul Moqueet
E-mail | [email-masked]
Phone Number | (91) 9546213949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec-66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | Na | 22066
Previous Employer 1 | Ienergizer | Technical support | 9nov 2019 | 15000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try opening same website in other browser
2. Check the type of error.
3. Check Internet connection by opening www.google.com / other sites.
4. If internet is working tell user to go to browser settings and click on privacy>history>click on cache>clear.
5. Restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the bluetooth speaker in search mode.
2. Go to mobile settings >connectivity>bluetooth or swipe down the notification bar and long press on bluetooth icon.
3. Tap/click on scan option on bluetooth page.
4. Select and click on your bluetooth speaker listed on your mobile screen to pair

What according to you makes you a good candidate for customer service or technical support job? | I am good in problem solving and try resolve the issue as soon as possible to give customer a delightful and satisfaction experience for the service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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