Subject: Tech Support Candidate - Kiran Samnani
From: Kiran Samnani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 12:56:25 -0500

Tech Support
Test

Name

Kiran
Samnani

E-mail

[email-masked]

Phone Number

(+91) 9650290901

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Speakers &
Audio
linux

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Radisson Blu MBD

Guest Relations
Supervisor

NA

30K

Previous Employer 1

Tech3Pillars

Sr. Technical
Recruiter

July 2019

40K

Previous Employer 2

Nityo Infotech

Sr. Technical
Recruiter

Jan 2018

35K

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

will
check my wifi connection first

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2. Touch and hold Bluetooth .

3. Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

5. Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

Good customer service typically means providing timely,
attentive, upbeat service to a customer, and making sure their needs are met in
a manner that reflects positively on the company or business.

On a
scale of 1 - 5 please rate your fluency in spoken English

5