Subject: Dutch Language Test - Yashika Gupta
From: Yashika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 10:19:28 -0500

| | Foreign Language Screening Test

Name | Yashika Gupta    /  (91) 9953621997    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are really sorry for the trouble you faced.
As per the information we have the product will be delivered within 24 hours

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are really sorry for the trouble you faced.
I have  escalated the case to our concerned team as we do not appreciate this kind of behaviour from our customer service
I will raise the request from my mu end so that you can get the colour you want and if in case the seller do not have that colour available then we will initiate the refund.

| |