Subject: Tech Support Candidate - Rehan Ali Khan
From: Rehan Ali Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 09:57:37 -0500

| | Tech Support Test

Name | Rehan Ali Khan
E-mail | [email-masked]
Phone Number | (+91) 7275997500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allianz | Coordinator | 30 Sep 2020 | 22000 INR
Previous Employer 1 | Wipro | tech executive | may 2017 | 17500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the internet connection if it's working fine then secondly an error code number e.g if it's showing error code 404 which means the server could not find the requested website then the issue could be solved by redirecting the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On Bluetooth of both the devices(Elementry)
2. Speaker name will appear once Bluetooth scan completed
3. Click on the name and connect the speaker to the mobile device and enjoy.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in the same profile as a semi tech support executive in my last to last organization. Apart from this, I have relevant experience in customer service as well. Hope this much experience would be enough for the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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