Subject: FW: Tech Support Candidate - Akshay Bhatnagar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 17 Nov 2020 13:24:03 +0000

No

From: Akshay Bhatnagar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 17 November 2020 at 5:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akshay Bhatnagar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akshay Bhatnagar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (70117) 35169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 56 , Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Plaxonic Technologies   Technician      25-March- 2020  15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we have to check the internet connection is stable or not , if internet connection is stable then we have to check that the particular website on other browser if that website is open on other browser , we have to check that particular browser which is not working , then check out the browser proxy settings and if it is not working , the we are going to reset the whole browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on the Bluetooth speaker.
2- Turn on the Bluetooth in Mobile.
3- Then scan the Bluetooth device in mobile.
4- If the Bluetooth speaker show their name then click on it.
5- Then the popup message show to pair that device , we have to click yes.
What according to you makes you a good candidate for customer service or technical support job? 1- Follow up the client.
2- Fixed issue as soon as possible.
3- Don't angry to the customer when client is telling something about services.
4- Maintain all the record of that customer
On a scale of 1 - 5 please rate your fluency in spoken English  4