Subject: FW: Dutch Language Test - Deepak Bhardwaj
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 17 Nov 2020 13:22:26 +0000

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From: Deepak Bhardwaj <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 17 November 2020 at 6:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Dutch Language Test - Deepak Bhardwaj

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Deepak Bhardwaj    /  (+91) 9873289889    / [email-masked]<mailto:[email-masked]>
Whats your first language       Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer(Mr/Ms name of the customer),

Greetings from Babyshop Team!

This is your reference Order ID - 9643039489.

As you have mentioned that you have placed an order 5days ago last month and 3 days ago our courier team called to inform you that, they will deliver the order next day. And when you informed to courier team to deliver the order next day, then they refused to do that and misbehaved with you.

Ma'am/Sir, we are really apologize for the inconvenience caused to you and we ensure you that your order will be delivered to you within next 24 hours, and also we will take an appropriate action against the courier delivery team for their misbehavior with our customers, because this kind of behavior is not acceptable in our organization.

And we will make sure that this kind of situation will not happen again in the future. Our first priority is to provide the best customer service and satisfaction to our valuable customers.

If you still persist with any issue then, please feel free to revert us over the same email. Thanks for choosing Babyshop.com.

Regards,
Deepak Bhardwaj
Babyshop(Escalation Team)
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer(Mr/Ms name of the customer),

Greetings from Babyshop Team!

Subject - Different Item delivered and unprofessional behavior by the customer support team and late delivery.

This is your reference Order ID - 9643039489.

As you have mentioned that you have placed an order blue color trouser and have received different color trouser. And when you called to our customer support to complain about this, then they've said that you have selected these colors and the product exchange cannot be done. And the product has also delivered 3 days late also.

Dear Sir/Ma'am, we are really apologize for the inconvenience caused to you and we will check out this issue with our tech team and resolve your case within next 24-48 hours timeframe and will exchange the product accordingly. And we ensure you that we will take an appropriate action against the support staff for their unprofessional behavior, because this kind of behavior is not acceptable in our organization.

And we will make sure that this kind of situation will not happen again in the future. Our first priority is to provide the best customer service and satisfaction to our valuable customers.

If you still persist with any issue then, please feel free to revert us over the same email. Thanks for choosing Babyshop.com.

Regards,
Deepak Bhardwaj
Babyshop(Escalation Team)