Subject: Dutch Language Test - Rajneesh Sharma
From: Rajneesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Nov 2020 07:20:29 -0500

| | Foreign Language Screening Test

Name | Rajneesh Sharma    /  (091) 7814173603    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Greetings for the day,Hope you doing well.As per you email regarding your delayed courier i feel apologize for the experience you recently faced.We take customer satisfaction seriously and are glad to hear from you.We value our each and every customer so as per your concerns we will definitely take some strict action towards the courier teams for their wierd behaviour and i assure you that you will never face such inconvenience in future from our end.

As an apology we are offering you 10%discount as an token offer in your next purchase.

We value you and hope you will like to shop with us in future aswell, we are here to serve you better.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Greetings for the day,Hope you doing well.As per you email regarding your latest purchase i feel apologize for the experience you recently faced.We take customer satisfaction seriously and are glad to hear from you.We value our each and every customer so as per your concerns we will definitely take some strict action towards the support team for their unprofessional behaviour.

As per your request i can take your purchase on priority and arrange an exchange for the color of the product and i assure you that you will never face such inconvenience from our end in future aswell. Customer satisfaction is our priority.

As an apology we are offering you 10%discount on you next purchase.

Regards
Amazon

| |